FREQUENTLY ASKED QUESTION
FAQ For Domis
1. How do I purchase a top-up on Domis.com.my?
At domis.com.my, we strive to provide the best service to our customers. As our products are digital goods (game top-ups, diamonds, and other virtual items), our return and refund policy is as follows:
2. How long does it take to receive my top-up after payment?
Most orders are processed instantly or within 5-15 minutes. However, in certain cases, it may take up to 24 hours, depending on the game system or payment provider.
3. What payment methods are accepted?
We accept various payment methods, including online banking (FPX), eWallets (Touch ‘n Go, Boost, ShopeePay), and credit/debit cards.
4. Is Domis.com.my safe to use?
Yes! We use a secure payment system and do not store any personal or financial information. All transactions are processed through trusted payment providers.
5. I haven't received my top-up. What should I do?
If you haven’t received your top-up after 15 minutes, please check the following:
✔️ Order details – Ensure the game ID entered is correct.
✔️ Payment status – Confirm that your payment was successful and not canceled.
✔️ Inbox or in-game notifications – Some games may not display the top-up immediately.
If the issue persists, please contact our support team with proof of payment for further assistance.
